Shipping policy

Shipping Policy

At AquaBrasil, we take pride in offering exclusive, one-of-a-kind handmade items made in Brazil. As a small business, we strive to provide the best possible service to our valued customers. Please read our shipping policy below:

    1.    Processing Time: Each order is carefully processed and packaged within 3-5 business days.
    2.    Shipping Rates: Shipping rates are calculated based on the weight of your order. We offer free shipping on orders $150 and over.
    3.    Shipping Methods: We use reliable carriers, including USPS, UPS, FEDEX OR DHL to ensure your items arrive safely and on time. Once your order is shipped, you will receive a tracking number via email.
    4.    Delivery Time: Delivery times vary based on your location. Domestic orders typically arrive within 5-7 business days after shipping. International orders may take 10-21 business days, depending on customs and local postal services.
    5.    Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. Please check your local customs regulations before placing an order.
    6.    Lost or Damaged Packages: We take great care in packaging our items, but if your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue and ensure your satisfaction.
   

Thank you for supporting AquaBrasil. If you have any questions or concerns about our shipping policy, please contact our customer service team at shop@aquabrasil.us